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„General Financing bankas“ - a banking transformation

Success Story

Established in 2005, UAB „General Financing“ has been offering consumer credit and leasing services in Lithuania. A well established name, the lender has a loan portfolio of more than 70 million euros and is a market leader known for its focus on customer needs and excellent service.

Customer base

25 000

Segment

Retail

Mambu's role

Cloud banking platform

UAB „General Financing“ is a well established lender in Lithuania and has a loan portfolio of more than 70 million euros. A market leader known for its focus on customer needs and excellent service, UAB „General Financing“ decided to evolve into banking, and became a bank under the new name of „General Financing bankas“ now adding deposits to its portfolio.

The idea began three years ago in 2017, when Lithuania created conditions for specialised banks. These conditions establish a favourable environment for Lithuanian and foreign start-ups seeking to provide various financial services in the European Economic Area.

Building a portfolio of specialised banking services allows „General Financing bankas“ to offer their customers a wider range of services. As one of the first banks in Lithuania granted a specialised bank license, „General Financing bankas“ is an innovator, contributing to a changing banking landscape in Lithuania and across Europe.

But transformation doesn’t happen overnight. In the early stages of the transition, "General Financing bankas" faced a number of challenges:

  • navigating the labyrinths of Lithuanian and European legal acts,
  • managing compliance throughout the organisation,
  • building a future-ready tech stack to enable growth.

For a modern bank, the ecosystem is a critical success factor. It brings the key elements of digital banking – cloud, big data, and open APIs – together to build an excellent customer experience.

Mambu has helped us create an agile and scalable banking platform that empowers us to grow and provide the best range of services to our customers.
Vygandas JonušasDirector of the Information Technology Department

The main challenge in banking transformation is integrating legacy systems with the new digital ecosystem. To address this, „General Financing bankas“ selected Mambu’s cloud-native banking platform and was able to progressively change their systems by building a best-for-purpose agile and scalable architecture. The quick and flexible assembly of independent systems on a cloud platform gave them the ability to build intuitive, responsive features that can be easily and continuously updated.

For example, in order to launch banking activity, it was critical to connect to CENTROlink, the payment system designed and managed by the Bank of Lithuania, that provides the gateway to the Single Euro Payments Area (SEPA). Close cooperation between all three parties, Mambu, Inventi and „General Financing bankas“, guaranteed that the usual complex process was rather straightforward and cost-effective.

Now that „General Financing bankas“ has reached an important milestone in their transformation, they continue building for constant change and the evolving needs of their customers. In the next 2 to 3 years "General Financing bankas" aim to create the greatest possible added value for their customers and continue building new products and services to meet customer needs.