Our customer success and enablement team will guide you through Mambu's platform and ecosystem configuration, while sharing best practices gained from hundreds of implementations.
In a market as dynamic and unpredictable as ours, agility moves from ‘nice-to-have’ to a survival ‘must-have’. Mambu's in-house experts will guide and share industry best practices from day 1 of our partnership. We want you to succeed in every way possible. Our customers truly are the heart of Mambu.
In-house experts guide you through configuration of your Mambu environment, sharing industry best practices gained from hundreds of successful implementations.
Technical integration assistance
Mambu engineers assist with architectural concepts to API usages to testing best practices. They will work with you to ensure your ecosystem is optimised and bullet-proof.
Enterprise service level agreements
Uptime, response time and priority ticketing support ensure the highest level of service agreement to meet the needs of today's financial institutions.
With input from our customers, partners and the industry, Mambu is adding and rolling out major improvements every quarter.
Support from regional hubs
Fully in-house application support from consultants in EMEA, Asia Pacific and the Americas in multiple languages.
Go live and beyond
Mambu specialists enable functional owners to make decisions and changes independently, ensuring long-term operational independence. Our specialists are your point of contact after go-live with in-depth project knowledge.
Our customers enjoy working with us. That’s why our NPS benchmark is 4x higher than that of the next nearest provider.
Built around you
Our delivery is agile and tailored to the customer’s critical path to go-live. All supported by workshops and training with relevant business functions combined with consultative requirements-to-configuration translation.
We constantly collect feedback from our customers that we use to not only improve our platform and products, but also to improve our ways of working. We want to add value in every interaction, so that our customers get the most out of Mambu.