- Shangri-La Hotel, Jakarta
- Kota BNI JL. Jend. Sudirman Kav. 1
- Jakarta 10220 Indonesia
Mambu speaker at MoneyLIVE Indonesia: Myles Bertrand, Managing Director, APAC
Thursday, 20 February 2020 | Session 5 | Panel session: "Preparing for the new customer journey”
- Planning your digital journey: what are the main challenges and how can they be overcome?
- Customer centricity is king: designing digital capabilities with the customer in mind.
- What must be considered when moving to digital-only channels?
- Reinvigorating the branch: what new opportunities does technology present?
- Standing out in a crowd: how can organizations grab the attention of future customers?
- Which channels will become dominant over the next five years?