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Sparking radical transformation: How Tandem is evolving from provider to innovator

Webinar, Digital banking

Customer needs evolve fast in today’s unpredictable financial world, so the ability to adapt your product and services at lightning speed is a game changer.

We talk to Tandem, a digital UK bank targeting the younger demographic of the gig economy. They entered the market in 2016 and have quickly climbed to over 950 000 customers. To provide their customers with a dynamic offering, they felt the need to be more agile in flexible bottom-up and customer-centric approach.

In this session we also discuss how the right processes, technology and people can help:

  • Prioritise an innovation and delivery culture
  • Enable an integrated ecosystem operating with a contemporary mindset

Monday 14 December, 14:00 - 15:00 CET


Technology in finance is no silver bullet. Before we can use it to enable broader inclusion we must first focus on cultural shifts and collaborative processes.

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Meet the Speakers

  • Elliott is Chief Customer Officer at Mambu. With over 20 years in banking and fintech, Elliott has a unique and rounded view of the market. At Mambu, Elliott is focused on a customer-centric approach to doing business, growing revenue and helping banks build flexible and scalable solutions.

  • Nick is Chief Operating Officer of Tandem, responsible for Customer Service, Operations, Payments and Open Banking. Prior to Tandem, Nick worked at Santander UK in a number of roles, including COO of its SME and Corporate Bank. Nick has a strong track record in building, transforming/running businesses and promoting innovation and change in banking/payments.

  • Ali is the Founder & Editor-in-Chief at “Fintech Finance” and creator of “The Payments Race.” He runs the editorial for Fintech Finance Video Channels and Magazines, interviewing some of the best and brightest representatives across the financial services landscape.