We talk to Tandem, a digital UK bank targeting the younger demographic of the gig economy. They entered the market in 2016 and have quickly climbed to over 950 000 customers. To provide their customers with a dynamic offering, they felt the need to be more agile in flexible bottom-up and customer-centric approach.
In this session we also discuss how the right processes, technology and people can help:
- Prioritise an innovation and delivery culture
- Enable an integrated ecosystem operating with a contemporary mindset
Monday 14 December, 14:00 - 15:00 CET
Technology in finance is no silver bullet. Before we can use it to enable broader inclusion we must first focus on cultural shifts and collaborative processes.Watch on-demand
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Meet the Speakers
Nick is Chief Operating Officer of Tandem, responsible for Customer Service, Operations, Payments and Open Banking. Prior to Tandem, Nick worked at Santander UK in a number of roles, including COO of its SME and Corporate Bank. Nick has a strong track record in building, transforming/running businesses and promoting innovation and change in banking/payments.