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Webinar: Decoding the customer journey with digital technology

Webinar, APAC, Digital banking

Join our live webinar to explore customer behaviour changes across the globe and their potential impact on  your business in the coming months.

The impact of the current global pandemic and its profound implications are being felt in every sphere of our lives. Businesses are seeing a change in market conditions and their consumers’ behaviour. As a result, both fintechs and established financial institutions are rapidly adjusting to the situation.

Data shows that at the onset of lockdowns the time spent on mobile has significantly increased. Though predictable, businesses tried to readjust their strategies to make most of this opportunity. But now as more countries are opening up and lifting the stringent lockdown measures, what will these trends look like? Will the post lockdown period bring with it more opportunities or more uncertainties?

Join us for this by invitation only webinar on “Decoding the customer journey with digital technology”.


Thursday, 2 July 2020

12.00pm - 1.00pm SGT

Watch On-Demand

Join our live webinar to explore customer behaviour changes across the globe and their potential impact on  your business in the coming months. Experts from Mambu and CredoLab as well as a guest speaker from GoBear will take you through the process of using data efficiently to enhance the customer journey in real time. Watch how you can use digital footprints to your benefit while navigating through the changing dynamics of the customer behaviour.

Key takeaways:

  • Identifying the patterns in changing customer behaviour and the underlying opportunities.
  • Leveraging AI to convert consumers’ digital footprints into behavioural insights to increase approval rates while reducing the cost of risk.
  • Developing digital scorecards built on alternative data in the absence of traditional data sources.
  • Establishing a truly composable banking architecture that allows frictionless customer onboarding through a single digital platform.

Meet the Speakers

  • Rashid Lakhlu is the Risk Director of GoBear and has over 10 years of experience in Credit Risk covering statistical models development, Collections and AntiFraud management in Asia, with a particular focus on India, Philippines, Vietnam and Kazakhstan. Rashid is currently spearheading the launch of digital lending business in South East Asia and responsible for establishing back-end Risk and IT infrastructure while building local teams in each country for GoBear. In his previous role with Home Credit India, he oversaw the management of Fraud Risk with an active base of over 8 million clients in unsecured lending including consumer durables, two-wheelers, online and offline cash loans.

  • Myles Bertrand is the Managing Director at Mambu Asia-Pacific. Myles has been building and enhancing financial technology businesses in APAC for over 20 years. He leads the Mambu APAC team and supports our partners in their efforts to serve our growing regional customer base. He is responsible for leading growth and driving execution in APAC. Myles is an experienced senior leader with a broad range of experience and skills including business development, customer relationship management, product management and risk management. Myles has over 20 years of experience in software solutions with key strengths in payments and transaction banking. Myles has a proven capability to deliver improved customer outcomes through developing product and customer focused solutions. He has worked across several industries, including banking, retail, wealth, insurance, telecommunications and sport.

  • Michele Tucci is the Chief Product Officer at CredoLab. Michele has worked on international consulting assignments, product management and business development roles with the likes of Capital One, MasterCard, Intesa Sanpaolo Bank, and Telecom Italia Mobile. He has conducted business in 47 countries and has in-depth knowledge derived from nearly 20 years in cards, payments, wallets, consumer lending, FinTech and digital products. Currently, he leads CredoLab's product team to develop and deliver unique digital risk management solutions.

  • Azmeen Ansar is the Marketing Manager at CredoLab and has worked with B2B tech startups for 8 years. She has helped hyper growth stage companies with the planning and execution of PR, branding and lead generation efforts in Southeast Asian markets. Azmeen has contributed to their success by improving the quality of leads attracted organically and helping build relationships with the current clients through partnership awards, media coverage and events. In her current role, she works closely with the rest of the CredoLab team to promote its unique offerings and launch the company into new markets while expanding their reach in the existing ones.