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  • There are different strategies and areas of commercial focus available to societies, and selection and focus are critical to success.
  • Mutuality can become a point of difference with greater relevance to customers, possibly with a modernised focus on social purpose.
  • Meaningful community engagement is core to regional success, customer engagement and branch-based savings.
  • Societies will need to continue to invest for a digitally enabled future, to support customer engagement, distribution and operating efficiency.
Building Society Sector & Support Ecosystem
We are delighted to sponsor this report, which supports building societies in successfully navigating their individual challenges and being prepared for their future growth.
Richard Morgans
GM UK & Ireland at Mambu

The research for the report involved a quantitative data analysis of all 43 building societies, interviews with 33 building society CEOs, and an online survey which received a total of 134 respondents.

Some of the research findings:

  • 93% of building societies who responded say mutuality affects their decision making.
  • 66% of building societies who responded consider mutuality is about culture, values and social purpose.
  • 71% of building societies who responded consider the branch network to be a critical part of regionality.
  • 90% of building societies who responded believe community involvement is a commitment to regionality.
  • 67% of building societies who responded identify digital transformation as the primary challenge over the next 5 years.
  • 65% of all stakeholders surveyed believe Open Banking to be an opportunity for the sector.

Download the Building Societies Sector Analysis