The partnership makes an expansive range of identity verification methods available to customers as Signicat’s identity platform easily integrates with Mambu via a single API. This gives financial service providers across Europe the ability to onboard customers digitally, conduct web-based identity authentication, and use legally-binding electronic signatures.
Lack of access to digital onboarding options causes abandonment, with research revealing that 63% of European consumers quit at least one financial application in the last year. The partnership gives financial service providers some valuable tools to reduce this drop out rate and increase customer acquisition.
Fixura, a P2P lending company based in the Nordics, has used the integration to strengthen its lending product portfolio and digitise its customers’ identity lifecycle. Hannu Puolitaival, COO at Fixura said, “At its core, P2P lending relies on secure digital platforms, where transactions can occur safely and seamlessly. The integration of Signicat’s digital identity platform means we can be confident that these transactions are between verified and trusted users.”
“Global lockdowns have turned a desire for digital services into an urgent need. Our research into consumer attitudes towards onboarding show that financial service providers are struggling to keep up with consumers’ digital demands—and it is costing them customers,” said Asger Hattel, CEO, Signicat.
“Identity fraud continues to be a major threat to businesses across the globe and damages trust. And with everyone working from home - the COVID-19 pandemic has only accelerated this. Therefore financial service providers are relying on customer trust and loyalty more than ever” said Eelco-Jan Boonstra, Managing Director for EMEA at Mambu. “Signicat’s digital identity platform means that you know who you are dealing with and helps you to deliver trusted digital customer experiences.”