“As the only pure SaaS provider in the market, Mambu is in a prime position for growth. The company has been in this space for more than a decade, so entry barriers for other market entrants are high. Mambu serves more than 44 million end users in more than 65 countries. Seventy of its nearly 200 customers were added in 2020 alone. The company’s platform offers more than 6,000 financial products created and co-created by Mambu and its customers,” said Jeffrey Castilla, Best Practices Research Team Leader.
Mambu empowers financial institutions of all sizes to develop their own digital banking solutions. Through its cloud-native, API-first approach, Mambu enables financial institutions to reimagine core banking with the help of a composable banking architecture. “Mambu’s customer base includes an impressive roster of well-known top-tier banks, neobanks, lenders, financial technology companies (fintechs), and telecommunication companies across a range of domains such as personal lending, business lending, mortgages, trade finance, digital wallets, and current accounts. Santander, ABN AMRO Bank, OakNorth Bank, Globe Telecom, Orange, and N26 are all integral participants in the Mambu ecosystem,” noted Castilla.
Mambu earned this award based on three Frost & Sullivan key strategic imperatives—industry convergence, new business models, and disruptive technologies. It succeeded in these by driving customer growth and value through its exceptional product/service value, customer acquisition, and growth potential. “Mambu offers impeccable customer service, earning a Net Promoter score of more than four times competing providers. The company describes its relationships as collaborative partnerships and supports customers through customer advisory boards,” commented Castilla.
With its Best Practices Awards, Frost & Sullivan aims to recognise businesses that have accomplished an innovative or disruptive breakthrough. This Frost & Sullivan award acknowledges that Mambu successfully answers up to 60 million API calls a day.
“We are honoured to receive this recognition which is a strong testimony to the value that Mambu's SaaS banking platform has been providing to our customers around the world. With nearly half our team dedicated to product, engineering and customer-facing services we pride ourselves in our rapid continuous evolution of our platform,”said Eugene Danilkis, Co-founder and CEO of Mambu. “Together with our rapidly growing ecosystem of partners, we collaborate closely with our customers to ensure Mambu is at the forefront of what bankers and lenders need to thrive in the customer-centric fintech era.”