In the past 18 months, the COVID-19 pandemic has de-emphasised banks’ branch services, accelerating financial institutions’ shift from physical to virtual channels.
As the post-COVID battle for profitable customers continues, improving the borrower experience is now the top priority for many lenders. At the same time, accelerating digitalisation and better managing data is more important than ever in order to reduce costs, unlock efficiencies, improve internal processes and keep up with consumer demand.
Our latest report represents the key research findings and acts as a barometer to measure current needs as well as provide insight on how to optimise lending for the future.
A look at the key stages of lending
From discussions with individuals working in various functions of the mortgage lifecycle, we examined current practices, common pain points and key areas for end-to-end improvements and optimisations.