By using a customer-centric approach, collectAI aims to increase recovery rates, decrease the internal collection cost and strengthen customer relationships.
- Automation of various task during the dunning and collection process.
- Continuous optimisation of the process steps via machine learning algorithms.
- Use of multiple communication channels ( e.g. SMS, email, letter, messenger, voice call).
- Integration of digital payments.
- Flexible integration to existing systems.
- Clear reporting and real-time monitoring.
The partnership between Mambu and collectAI brings in a strong collaboration to provide customers using Mambu the ability to run an automatic, smart and fast collection service.
The full integration should bring a seamless experience for the customers of Mambu to perform collection services for their various products using fully automatic dunning processes. On top, a collection service from collectAI can be additionally offered as another escalation step to enhance the recovery.
For more information, visit partner website.