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Job description

Mambu is the leading SaaS core banking engine. If you’re a customer of the largest digital bank in the EU, then you’ve probably interacted with our platform and didn't even know it. We are at the heart of what makes digital banks and lenders work - the system that processes banking transactions and updates accounts and other financial records from deposits to loans and credit balances. But we are different. We are not just cloud-native, lean and flexible - we are helping to revolutionise financial services globally. We are in a growth phase and we’ve only just begun.

To help us on our mission, we bring together people with the best skills and attitude. It doesn’t matter where you are from, what matters is the impact you have and your passion to make a difference.

We are looking for a passionate, skilled and enthusiastic The Business Process Optimization Manager who will drive our functional teams towards more efficient and scalable processes by analyzing and designing business processes in collaboration with stakeholders and subject matter experts across the organization. The BPO Manager will reduce process complexity, increase process efficiency, process effectiveness and enable speed of operational processes. The BPO Manager will work closely with the Automation Engineers to support the automatization of the process as much as possible.


Your responsibilities will be:

  • Process Improvement 
  • Drives process definition, re-engineering, improvement, and gap analysis of current/future-state processes in partnership with key internal stakeholders 
  • Identifies process gaps along with a root cause analysis of issues and uses data to make fact-based decisions for process improvement
  • Makes process design and development recommendations to standardize, improve, or redesign processes to meet business needs
  • Works with cross functional teams to ensure the development of an efficient and scalable end to end process
  • Coordinates with process owners and technology owners to define technology requirements to support the process strategy 
  • Determines and applies appropriate methodologies and tools for analyzing functional and/or cross-functional problems with business implications

  • Project Management
  • Drives alignment with stakeholders from problem identification through implementation and post-implementation monitoring
  • Ensures that the Process Improvement initiatives are aligned with the function’s strategic goal
  • Tracks and communicates the status of business initiative projects Manages resource allocation for implementation of process improvements
  • Supports Process Owners in making business decisions relating to system implementation, modification, maintenance etc.

  • Implementation
  • Works with the Automation Engineer(s) providing recommendations for improvement
  • Assesses progress and communicates to stakeholders 
  • Maintain an effective repository of process maps for assigned business units.
  • Work cross-culturally motivating teams in the development and adoption of global best practices
  • Provide change management coaching and application
  • You have:

  • Self-starter and entrepreneurial/consultant mindset
  • Ability to build enthusiasm for change
  • Excellent communication skills including research, writing, and presentation skills
  • Process Certification (Six Sigma, BPM, ITIL or equivalent) is a plus
  • Previous work experience in a rapid growing environment is a plus
  • Why Mambu?

  • Mambu has over 250+ live deployments, helping to revolutionise financial services in more than 46 countries globally, and we're just getting started;
  • We understand nothing ensures our customers' success more than a happy team, so Mambu is built on a culture of trust and a sense of ownership in everything we do;
  • Mambu proactively takes the initiative to improve the industry for the better;
  • Mambu is using top tool for development activities;
  • Because you want more, you want to know how your lines of code impact the world.
  • Why Mambu?

    About us

    Mambuvians come from over 30 countries across six continents. Over the years we have become increasingly diverse in perspectives and ideas. To us, diversity is a company-wide value, and a strategy to boost productivity and to leave a positive, global impact on our industry. From Europe to Asia, and the Americas - Mambuvians are experts at collaborating globally.

    We are a no nonsense company that loves a good challenge and is fostering a culture of a great work-life balance. Our perks range from a 4-day-working-week in summer, to extraordinary team getaways.

    Building on collaboration and trust, we created a true ownership culture, which is integral to our success. We help and empower each other to make decisions that can have a lasting impact on our business, and influence thousands of customers and millions of their end users world-wide. Are you up for it?

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    Why us?