Job description
Mambu is the leading SaaS core banking engine. If you’re a customer of the largest digital bank in the Americas or Europe, then you’ve probably interacted with our platform and didn't even know it. We are at the heart of what makes digital banks and lenders work, the system that processes banking transactions and updates accounts and other financial records from deposits to loans and credit balances. But we are different. We are not just cloud-native, lean and flexible, we are helping revolutionize financial services globally. We are in a growth phase and we’ve only just begun.
To help us on our mission, we bring together people with the best skills and attitude. It doesn’t matter where you are from, what matters is the impact you have and your passion to make a difference.
To continue our success story we are looking for a skilled and enthusiastic Customer On-boarding, Project Manager to be a part of our rapidly growing Customer Onboarding team here in Americas. As a Project Manager, you’ll be responsible for helping our customers to get the best out of our platform by setting the direction of the project implementation and steering multi-disciplinary teams involved in the implementation on Mambu and the Customer side.
What you'll be working on:
Planning, organizing, and facilitating the completion of a Customer Onboarding Project while ensuring these engagements are completed on-time, within scope and contractual obligationsWorking in close collaboration with Mambu Consultants, CSMs, Product Management and Customer/Partner Project Manager(s) in order to optimize the Customer Onboarding experience and increase customer trust in Mambu’s products, solutions and servicesManaging accurate and consistent communication on project status and reporting, as well as excellent stakeholder managementIdentifying potential areas of optimization in the Customer Onboarding process and driving their implementation, and setting a forum with customers for sharing knowledge, challenges, and innovative ideasBe an active part of shaping Mambu's culture as a companyWhat you need to have:
7 years of relevant work experience in a similar role, preferably on complex technical delivery projects in the banking or FinTech industryFamiliarity with SaaS Implementations and technical transformation projectsEnthusiasm and passion to work in a team or independently, handling conflict resolution, and time management as well as solving problemsExcellent written and verbal communication skills (English and Spanish)Bachelors Degree in Business, Finance, Accounting or related field Employment may depend on (criminal record and credit) background checkDesired characteristics:
Certification in Agile & / or Project Management (PMI, IPMA, PRINCE2) a plusWhy Mambu?
Mambu has over 200 live deployments, helping to revolutionize financial services in more than 55 countries globally, and we're just getting started. Our clients include FinTech innovators, traditional banks, business and consumer lenders as well as P2P platforms who are all looking to grow and scale. We understand nothing ensures our customers' success more than a happy team, so Mambu is built on a culture of trust and a sense of ownership in everything we do.Mambu proactively takes the initiative to improve the industry for the better.
