Mambu is the leading SaaS core banking engine. If you’re a customer of the largest digital bank in the Americas or Europe, then you’ve probably interacted with our platform and didn't even know it. We are at the heart of what makes digital banks and lenders work, the system that processes banking transactions and updates accounts and other financial records from deposits to loans and credit balances. But we are different. We are not just cloud-native, lean and flexible, we are helping revolutionize financial services globally. We are in a growth phase and we’ve only just begun.
To help us on our mission, we bring together people with the best skills and attitude. It doesn’t matter where you are from, what matters is the impact you have and your passion to make a difference.
To continue our success story we are looking for an enthusiastic Customer Success Manager to be a part of our growing team, to establish and nurture long-lasting relationships with Mambu's existing customers.
What you'll be working on:Building strong customer relationships with practitioners as well as executive sponsors, strategic partners and technology partners acting as a trusted advisor for focus accountsGenerating and identify expansion opportunities as well as customer advocates and referencesAccountable for Customer’s overall success with Mambu, including renewals, expansion, customer health and satisfactionDeveloping individual success plans to ensure Mambu adoption, expansion and loyalty for each of your customersConducting quarterly business reviews for Tier 1 clientsActing as the main Customer point of contact throughout the Customer’s lifecycle, define success plan with clear deliverables, and ensure clear communication across the Customer operational areasMaintaining regular and appropriate communication and governance with both internal and external executive teams to ensure alignment and transparencyWorking with product management to surface customer requests and help translate customer feedback into product requirementsProvide updates on Product Roadmap and enhancements
What you need to have:5+ years of experience in a customer focussed, account management type of role in the Banking/Financial Services Technology space is a mustRecent experience in a business based on Software-as-a-Service (SaaS) products and services across Latin America Proven record of successfully managing long-term relationships with accounts at all organizational levels (C level, IT, Operational)Proven ability to work across geographic and cultural boundaries, with complex customers, involving multiple stakeholders and potential partners/affiliates involved in the ecosystemBi-lingual (English/Spanish)Bachelor’s degree in Marketing, Business Administration or in another relevant fieldEmployment may depend on (criminal record and credit) background checks
Why Mambu?Mambu has over 200 live deployments, helping to revolutionize financial services in more than 55 countries globally, and we're just getting started.Our clients include FinTech innovators, traditional banks, business and consumer lenders as well as P2P platforms who are all looking to grow and scale.We understand nothing ensures our customers' success more than a happy team, so Mambu is built on a culture of trust and a sense of ownership in everything we do.Mambu proactively takes the initiative to improve the industry for the better.If you are thrilled by the opportunity to join our multi-national team on its unique mission - we need to talk and will be excited to hear from you!