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Job Description

If you’re a customer of some of the largest digital global banks, then you’ve probably interacted with our platform and didn't even know it! We are Mambu - SaaS FinTech Unicorn on a mission to revolutionize financial services globally. Your reward if you will join us? A mark on a product used by millions of people!

Meet your team
The Customer Success team is responsible for establishing and nurturing long-lasting relationships with Mambu customers.

How you contribute:

  • You’ll be accountable for Customer’s overall success with Mambu, including renewals, expansion, customer health, and satisfaction, making sure our customers get the most out of our product and meet their business needs
  • You’ll maintain regular and appropriate communication and governance, with both internal and external executive teams to ensure alignment and transparency
  • You will develop individual success plans to ensure Mambu adoption, expansion and advocacy for each of your customers
  • You will work with product management to surface customer requests and help translate customer feedback into product requirements

What you’re bringing to the table:

  • You have ideally 7+ years of experience in a customer focused, account management type of role in the Banking/Financial Services Technology space with proven record of successfully managing long-term account relationships at all organisational levels (C level, IT, Operational)
  • You have recent experience in a business based on Software-as-a-Service (SaaS) products and services across APAC
  • You have a consistent track record of achieving targets and goals, preferably in a sales (farmer) setting

You’re more than your job description:

  • You have proven ability to work across geographic and cultural boundaries, with complex customers, involving multiple stakeholders and potential partners/affiliates involved in the ecosystem
  • You’re an excellent communicator both in English and other native languages (added advantage)
  • You have the ability to work across geographic and cultural boundaries
  • You’re not satisfied with what’s already available and have the ambition to revise and improve things in the name of progress
Your future at Mambu

We are a diverse group of Mambuvians, and we are growing fast across 30 countries and 6 continents (not enough banks on Antarctica!). Our eyes are on the future, and we believe we can achieve our mission together by working agile, harnessing the latest technology and having a positive impact for future generations by improving the environment we are in.
Mambuvians own their career growth, but we like to celebrate our successes together. We’ve got your back on your health, body and mind. Whether it’s our flexible hours or locations, or our 4-day work week over a 3 month period. You work 4 days a week, but get paid for 5!

As a member of the Sydney team, you will have access to:
- 25 days of annual leave Generous annual health insurance allowance
- Wellbeing: ClassPass membership for gym visits and group exercise classes
- In the office: coffee, tea, snacks
- Training & development personal budget 

As part of the recruitment (or HR onboarding) process, you will be required to obtain authorized criminal background and credit screening results, and your employment is conditional upon approval of these results.

More about us:

To stay on top of the latest Fin-Tech trends and our success stories, please follow us on LinkedIn
For more details regarding our global career opportunities, please visit Career Site


Mambuvians come from over 30 countries across six continents. Over the years we have become increasingly diverse in perspectives and ideas. To us, diversity is a company-wide value, and a strategy to boost productivity and to leave a positive, global impact on our industry. From Europe to Asia, and the Americas - Mambuvians are experts at collaborating globally.

We are a no nonsense company that loves a good challenge and is fostering a culture of a great work-life balance. Our perks range from a 4-day-working-week in summer, to extraordinary team getaways.

Building on collaboration and trust, we created a true ownership culture, which is integral to our success. We help and empower each other to make decisions that can have a lasting impact on our business, and influence thousands of customers and millions of their end users world-wide. Are you up for it?

Learn more
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