Mambu is the leading SaaS core banking engine. If you’re a customer of the largest digital bank in the US or Europe, then you’ve probably interacted with our platform and didn't even know it. We are at the heart of what makes digital banks and lenders work, the system that processes banking transactions and updates accounts and other financial records from deposits to loans and credit balances. But we are different. We are not just cloud-native, lean and flexible, we are helping revolutionize financial services globally. We are in a growth phase and we’ve only just begun.
To help us on our mission, we bring together people with the best skills and attitude. It doesn’t matter where you are from, what matters is the impact you have and your passion to make a difference.
To continue our success story we are looking for an enthusiastic Customer Success Manager to be a part of our growing team, to establish and nurture long-lasting relationships with Mambu's existing customers.
What you'll be working on:Listening and understanding our customers' current and future requirements and working with our Product Management Team to help prioritize these on the Mambu product roadmapEngaging with executive sponsors, stakeholders and with the whole customer ecosystemIdentifying relevant new projects and growth opportunitiesActing as a main contact and escalation point for our customers, assisting a good working relationship with Mambu supportWorking with Marketing to develop Mambu's reference program, turning customers into Mambu ambassadorsKeeping up to date on the evolution of the customers' ecosystem, their industry and our competitive landscapeDriving Mambu’s Customer Satisfaction Programme and ensuring that agreed KPIs are met
What you need to have:5+ years of experience in a customer focussed, account management type of role in the Financial Services or Technologies Industry is a mustRecent experience in a business based on Software-as-a-Service (SaaS) products and servicesProven record of successfully managing long-term relationships with accounts at all organizational levels (C level, IT, Operational)Proven ability to work across geographic and cultural boundaries, to work with complex customers, involving multiple stakeholders and potential partners/affiliates involved in the ecosystemExcellent written and verbal communication skills in English (additional language is a plus)Bachelor’s degree in Marketing, Business Administration or in another relevant fieldEmployment may depend on (criminal record and credit) background checks
We hope you have:
Experience working with other SaaS companiesOutstanding process, organization and problem-solving skills
Why Mambu?Mambu has over 180 live deployments, helping to revolutionize financial services in more than 45 countries globally, and we're just getting started. Our clients include FinTech innovators, traditional banks, business and consumer lenders as well as P2P platforms who are all looking to grow and scale. We understand nothing ensures our customers' success more than a happy team, so Mambu is built on a culture of trust and a sense of ownership in everything we do.Mambu proactively takes the initiative to improve the industry for the better.