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Job description

Mambu is the leading SaaS core banking engine. If you’re a customer of the largest digital bank in the EU, then you’ve probably interacted with our platform and didn't even know it. We are at the heart of what makes digital banks and lenders work - the system that processes banking transactions and updates accounts and other financial records from deposits to loans and credit balances. But Mambu is different. We are not just cloud-native, lean and flexible - we are helping to revolutionise financial services globally. We are in a growth phase and we’ve only just begun.

To help us on our mission, we bring together people with the best skills and attitude. It doesn’t matter where you are from, what matters is the impact you have and your passion to make a difference. 

We are looking for a passionate, skilled and enthusiastic Customer Value Specialist - EMEA to join our Amsterdam office and be responsible for uncovering customer value throughout the Mambu sales process. The role will work alongside regional sales teams to strategise on approach for target accounts, build out value questioning techniques to uncover opportunity cost within our customers, capture and record this opportunity cost. This will then be presented to the customer in the form of a business case detailing how Mambu can unlock this trapped value.to join our team.

Your responsibilities will be:

  • Building Regional CVT Capabilities
  • Working with the Global Customer Value Engineer Lead to build out regional capabilities, by leveraging the global tools and frameworks. However, accommodating regional nuances where needed
  • Insert yourself as a key member of the Commercial team within your region

  • CVT Team Collaboration
  • Proactively create process improvements and new tools by closely with the global CVT team 
  • Share best practices and learnings globally
  • Support in the development of new collateral

  • Engagement in Sales Process
  • Leverage global engagement principles
  • Engage with customers with the ultimate goal of building a business case that demonstrates value of leveraging Mambu technology
  • Ensure that any business case/value documentation is passed onto CSMs for leverage in follow up business reviews
  • Drive the adoption in region of self service tools, such as discovery guides, value calculators and success/value metrics. These tools are more likely going to service lower value and more transactional deals

  • Revenue Growth
  • Mambu is transitioning towards selling on value and not price, this role will play a leading role in enabling this
  • Your goal is to maximise the revenue we can charge per customer based on the value discovery activities performed above
  • You need to have:

  • Strong communication skills
  • Ability to engage with C-Suite executives
  • Banking sector experience and SaaS technology experience preferable
  • Ability to build complex business case models
  • Strong analytical skills
  • Creative thinker
  • The ability to execute in a detailed manner and to follow a process
  • Why Mambu?

    About us

    Mambuvians come from over 30 countries across six continents. Over the years we have become increasingly diverse in perspectives and ideas. To us, diversity is a company-wide value, and a strategy to boost productivity and to leave a positive, global impact on our industry. From Europe to Asia, and the Americas - Mambuvians are experts at collaborating globally.

    We are a no nonsense company that loves a good challenge and is fostering a culture of a great work-life balance. Our perks range from a 4-day-working-week in summer, to extraordinary team getaways.

    Building on collaboration and trust, we created a true ownership culture, which is integral to our success. We help and empower each other to make decisions that can have a lasting impact on our business, and influence thousands of customers and millions of their end users world-wide. Are you up for it?

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    Why us?