Mambu is the leading SaaS core banking engine. If you’re a customer of the largest digital bank in the Americas or Europe, then you’ve probably interacted with our platform and didn't even know it. We are at the heart of what makes digital banks and lenders work, the system that processes banking transactions and updates accounts and other financial records from deposits to loans and credit balances. But we are different. We are not just cloud-native, lean and flexible, we are helping revolutionize financial services globally. We are in a growth phase and we’ve only just begun.
To help us on our mission, we bring together people with the best skills and attitude. It doesn’t matter where you are from, what matters is the impact you have and your passion to make a difference.
We are looking for a passionate, skilled and enthusiastic Customer Value Specialist - NAM to join our team and be responsible for uncovering customer value throughout the Mambu sales process. The role will work alongside regional sales teams to strategize on approach for target accounts, build out value questioning techniques to uncover opportunity cost within our customers, capture and record this opportunity cost.
What you'll be working on:Working with the Global Customer Value Engineer Lead to build out regional capabilities, by leveraging the global tools and frameworksInserting yourself as a key member of the Commercial team within your regionProactively creating process improvements and new tools by closely with the global CVT team Sharing best practices, learnings globally and supporting in the development of new collateral Leveraging global engagement principlesEngaging with customers with the ultimate goal of building a business case that demonstrates value of leveraging Mambu technologyEnsuring any business case/value documentation is passed onto CSMs for leverage in follow up business reviewsDriving the adoption in region of self service tools, such as discovery guides, value calculators and success/value metrics Maximizing the revenue we can charge per customer based on the value discovery activities performed above
What you need to have: 5+ years of banking experience within commercial sales operations, project management and analytics, with an emphasis on building complex business case models Strong analytical skills with a keen ability to engage with C-Suite executivesCreative thinker with the ability to execute in a detailed manner and follow through processExperience within the SaaS industry is a plus Excellent written and verbal communication skills Bachelor's degree in Business Administration or in another relevant fieldEmployment may depend on (criminal record and credit) background check
Why Mambu?Mambu has over 200 live deployments, helping to revolutionize financial services in more than 55 countries globally, and we're just getting started. Our clients include FinTech innovators, traditional banks, business and consumer lenders as well as P2P platforms who are all looking to grow and scale. We understand nothing ensures our customers' success more than a happy team, so Mambu is built on a culture of trust and a sense of ownership in everything we do.Mambu proactively takes the initiative to improve the industry for the better.