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Job Description

If you’re a customer of the largest digital bank in the EU, then you’ve probably interacted with our platform and didn't even know it! We are Mambu - SaaS FinTech Unicorn on a mission to revolutionise financial services globally. Your reward if you will join us? A (code) mark on a product used by millions of people!

This is your team
Product Reliability - Ops SRE team will be responsible for supporting whole production environment in Mambu, acting as a central team and a point of contact for all the other teams. Team will work on incidents and requests, making sure that our production environment is always available to Mambu’s customers.

How you contribute:

  • Work close to Customer Success Management, Product Owners & Engineering Managers across Mambu to acquire knowledge for delivering highest value and use of 24/7 Ops SRE team.
  • Build 24/7 Ops SRE team, including people, processes and operating model to cover our customers all over the globe and ensure adherence to SLAs.
  • Hiring manager for the team’s/capability needs, ensuring team capacity to achieve expected outcomes.
  • Create personalized career development plans for Reliability engineers and guide them in achieving both personal & organization goals.
  • Define and apply modern operational practices to unlock high value in having Ops SRE team as a central team for Product and Platform teams.
  • Connect with other teams and stakeholders to provide visibility & transparency to current progress.

What you're bringing to the table:

  • Strong leadership skills, in regards to establishing trust, transparency, direction and goals.
  • Solid hands on background in operations that enables smooth streamlined process for delivering value.
  • Strong people management skills, able to understand people ambitions and align them to organization needs and offer constant guidance and feedback for achieving them.

You're more than your job description:

  • You love working in a team, understanding people's ambitions, aligning them to organization needs and offering ongoing guidance and feedback
  • You have experience in DevOps organization.
  • You can communicate in English as clear as day.
  • You want to make a difference, hone your skills, and lead because you love it.
  • You’re driven by curiosity, act as a coach and look to get the best out of people.
We are a diverse group of Mambuvians, and we are growing fast across 30 countries and 6 continents (not enough banks on Antarctica!). Our eyes are on the future, and we believe we can achieve our mission together by working agile, harnessing the latest technology and having a positive impact for future generations by improving the environment we are in.

Mambuvians own their career growth, but we like to celebrate our successes together. We’ve got your back on your health, body and mind. Whether it’s our flexible hours or locations, or our 4-day work week over a 3 month period. You work 4 days a week, but get paid for 5!

As a member of the Vilnius team, you will have access to:
- Private health insurance 
- In the office: coffee, tea, fresh fruits
- Free underground parking 
- Training & development personal budget 

As part of the recruitment (or HR onboarding) process, you will be required to obtain authorized criminal background and credit screening results, and your employment is conditional upon approval of these results.

More about us:

To stay on top of the latest Fin-Tech trends and our success stories, please follow us on LinkedIn
For more details regarding our global career opportunities, please visit Career Site


Mambuvians come from over 30 countries across six continents. Over the years we have become increasingly diverse in perspectives and ideas. To us, diversity is a company-wide value, and a strategy to boost productivity and to leave a positive, global impact on our industry. From Europe to Asia, and the Americas - Mambuvians are experts at collaborating globally.

We are a no nonsense company that loves a good challenge and is fostering a culture of a great work-life balance. Our perks range from a 4-day-working-week in summer, to extraordinary team getaways.

Building on collaboration and trust, we created a true ownership culture, which is integral to our success. We help and empower each other to make decisions that can have a lasting impact on our business, and influence thousands of customers and millions of their end users world-wide. Are you up for it?

Learn more
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