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Job Description

Mambu is the leading SaaS core banking engine. If you’re a customer of the largest digital bank in the EU, then you’ve probably interacted with our platform and didn't even know it. We are at the heart of what makes digital banks and lenders work - the system that processes banking transactions and updates accounts and other financial records from deposits to loans and credit balances. But we are different.  We are not just cloud-native, lean and flexible - we are helping to revolutionise financial services globally. We are in a growth phase and we’ve only just begun.

To help us on our mission, we bring together people with the best skills and attitude. It doesn’t matter where you are from, what matters is the impact you have and your passion to make a difference.

We are looking for passionate, skilled and enthusiastic IT Process Specialist to join our team, in Vilnius office.

As an IT Process Specialist, your task will be to establish simple and efficient IT processes and frameworks, which would empower each team to have full autonomy and ownership of the product, and yet be aligned by following common practices at organisational level. By working with the wide range of stakeholders, you’ll be challenged to define the “right way” for key operational processes, drive their implementation and adoption – all with a focus on product reliability and availability to our customers. And when the dust settles, you’ll continuously work on improvements and adjustments, making tomorrow better than today, allowing rapid growth of our products, platform and teams.

How you will contribute:

  • Design key IT processes and practices
  • Drive adoption of the processes across the organization
  • Actively communicate with stakeholders for continuous learning and improvements
  • Continuously track process performance against key metrics
  • Be passionate process ambassador

What's in your toolbox:

  • Previous experience in designing and implementing IT processes (incident, change and release management, post-mortems, disaster recovery, SLA fulfilment).
  • Experience in establishing the governance model for IT processes (reporting and continuous improvements).
  • Knowledge of ITIL processes within Agile delivery model.
  • Familiarity with SRE and development methodologies.
  • Experience in technical support, consulting, engineering or similar role.
  • Excellent analytical and technical writing skills.

Compensation and benefits:

  • Summer schedule (4-days/week);
  • Competitive salary;
  • Flexible working hours;
  • Health insurance;
  • Global business travel insurance;
  • Free parking space at the office;
  • Professional career growth by providing access to trainings and conferences.

  • Salary range for this role is 3200 - 6200 Eur GROSS/monthly

Why Mambu?

  • Mambu has over 250+live deployments, helping to revolutionise financial services in more than 46 countries globally, and we're just getting started.  
  • We understand nothing ensures our customers' success more than a happy team, so Mambu is built on a culture of trust and a sense of ownership in everything we do.
  • Mambu proactively takes the initiative to improve the industry for the better.
  • Mambu is using top tool for development activities.
  • Because you want more, you want to know how your lines of code impact the world.
More about us:

To stay on top of the latest Fin-Tech trends and our success stories, please follow us on LinkedIn
For more details regarding our global career opportunities, please visit Career Site


Mambuvians come from over 30 countries across six continents. Over the years we have become increasingly diverse in perspectives and ideas. To us, diversity is a company-wide value, and a strategy to boost productivity and to leave a positive, global impact on our industry. From Europe to Asia, and the Americas - Mambuvians are experts at collaborating globally.

We are a no nonsense company that loves a good challenge and is fostering a culture of a great work-life balance. Our perks range from a 4-day-working-week in summer, to extraordinary team getaways.

Building on collaboration and trust, we created a true ownership culture, which is integral to our success. We help and empower each other to make decisions that can have a lasting impact on our business, and influence thousands of customers and millions of their end users world-wide. Are you up for it?

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