Mambu is the leading SaaS core banking engine. If you’re a customer of the largest digital bank in the US or Europe, then you’ve probably interacted with our platform and didn't even know it. We are at the heart of what makes digital banks and lenders work, the system that processes banking transactions and updates accounts and other financial records from deposits to loans and credit balances. But we are different. We are not just cloud-native, lean and flexible, we are helping revolutionize financial services globally. We are in a growth phase and we’ve only just begun.
To help us on our mission, we bring together people with the best skills and attitude. It doesn’t matter where you are from, what matters is the impact you have and your passion to make a difference.
To continue our success story we are looking for an enthusiastic Key Account Manager (f/m) to establish and nurture long-lasting relationships with Mambu's growing customer base in APAC.
What you will be working on:Managing & developing Mambu's client portfolio in order to create and nourish opportunities Establishing and maintaining relationships with all key stakeholders (internal, customers and strategic partners)Listening and understanding our customers' current and future requirements and liaising with Sales, Product and Delivery TeamsEngaging with Executives & C-Level sponsors, stakeholders and with the whole customer ecosystemActing as a main contact and escalation point for our customers managing customer issues and concernsKeeping up to date on the evolution of the customers' ecosystem, their industry and our competitive landscapeCollaborating with Marketing to develop Mambu's reference program, turning customers into Mambu ambassadorsDeveloping and driving Customer Satisfaction Programs and ensuring that agreed KPIs are met
What you will need to have:5+ years of experience in a customer focussed, account management type of role in the Financial Services or Technology SectorProven record of successfully managing long-term relationships with accounts at all organizational levels (C-level, IT, Operational)Proven ability to work across geographic and cultural boundaries, to work with complex customers, involving multiple stakeholders and potential partners/affiliates involved in the ecosystemA sales-driven way of engaging with customers as well as outstanding negotiation and account planning skillsExcellent written and verbal communication skills; additional languages besides English are a plusEmployment may depend on (criminal record and credit) background checks
Ideally you also have:Recent experience in a business based on Software-as-a-Service (SaaS) products and servicesFirst exposure to cloud-native services is a plus
Why Mambu?Mambuvians come from over 30 countries across 6 continents which makes our team diverse in perspective and ideas;With clients and offices around the world your work will influence change on a global level;Our culture is integral to our success and is built on trust, collaboration and a sense of ownership;Join a cohesive environment that lets you learn, grow and encourages you to challenge;We work hard but with perks ranging from 4 day working weeks in summer to team getaways and the obligatory snacks, we take care to enjoy life too;And of course, we offer competitive compensation and benefits structure.