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Job description

Mambu is the leading SaaS core banking engine. If you’re a customer of the largest digital bank in the EU, then you’ve probably interacted with our platform and didn't even know it. We are at the heart of what makes digital banks and lenders work - the system that processes banking transactions and updates accounts and other financial records from deposits to loans and credit balances. But we are different. We are not just cloud-native, lean and flexible - we are helping to revolutionise financial services globally. We are in a growth phase and we’ve only just begun.

To help us on our mission, we bring together people with the best skills and attitude. It doesn’t matter where you are from, what matters is the impact you have and your passion to make a difference.

We are looking for a passionate, skilled and enthusiastic Product Operations Director to join our team to help us optimise all of the drivers that affect product performance including process efficiency, product usage, go-to-market protocols, and company financials. Identify opportunities and suggest changes which fuel the scaling up of the Product organisation. Encourage data-driven decisions across the teams and lead the implementation of the tools which enable them.


Your responsibilities will be:

  • Establish processes for tracking, measuring, and analyzing organisational performance
  • Provide ways to review overall product portfolio performance and share insights that inform product strategy 
  • Establish metrics to assess the strength of the portfolio mix and manage the ops team in tracking and analyzing them on an on-going basis to ensure the CPO/CTO is well informed
  • Drive product and development maturity across the organisation by tracking overall goals and progress toward goals 
  • Manage product analytics, ensuring it enables companywide decision-making grounded in how our users actually use our software
  • Create a common scorecard to measure product line performance and establish KPIs each fiscal year (e.g., virtual P&L, market penetration)
  • Enable cross-functional alignment across the organisation
  • Inform the overall allocation of portfolio budget and resources in alignment with corporate and product strategy, balancing across core, growth, and innovation areas of the portfolio
  • Lead efforts around agreements to critical standards (i.e., communications, security, availability, etc.) systematically across the development process
  • Ensure there is coordination between Product, Sales, Marketing, and Customer Service to maintain alignment across portfolio release schedule, offering a roadmap, and GTM strategy
  • Act as a strategic liaison between executives, business leadership, and other stakeholders, and develop and deliver executive-level presentations as needed
  • Ensure consistency and alignment of the process among Product Leaders 
  • Maintain a pulse on the product KPIs and statuses of the product teams
  • Provide regular reports on key activities across the Product organisation and conduct ongoing data analysis to drive action and results 
  • Identify gaps in process, data, and tools that are impeding ability for the team to perform at their best
  • Collaborate with our product management and engineering leaders to ensure data-driven processes are in place in the development cycle
  • Ensure consistency and alignment of the process among Engineering Leaders
  • Identify and implement tooling & processes to ensure fluent product management process 
  • Administer (asset owner) product management tools, such as issue tracking, roadmapping, ideation, wire framing
  • Administer (asset owner) product knowledge management tools 

  • You have:

  • Bachelor’s degree in business, computer science or a related field, or seven (7) years’ equivalent experience in a software or systems; Master’s degree preferred
  • 7+ years’ progressive experience in leading product and development teams in a complex environment. Ideal candidate has worked in business SaaS products
  • The right attitude to lead a multi-disciplinary team that produces market and competitive intelligence, user and prospect feedback analysis, application usage analytics, and internal product documentation
  • Knowledge of data science or other data related skills, with direct experience configuring business intelligence software (comfortable with Tableau, Looker, PowerBI or other third party tools and can ideate proto-types with data insights teams) 
  • Experience with the data and usage of common tools used in the product development and sales process (e.g. some of these or comparable tools JIRA, AHA, Salesforce, Freshdesk, Pendo, etc.)
  • Knowledge how to navigate in a changing business landscape and use influence to get what they need from various teams across a highly-matrixed organisation
  • Big-picture oriented. Ability to see how product portfolio performance is linked to company success while understanding the underlying tasks that lead to resultsExhibits a data-driven mindset, healthy skepticism, and critical eye
  • Strong ability to think strategically & analytically to help solve complex business challenges under pressure
  • Proven track record of implementing and adapting Agile and Lean methodologies for real companies with real customers
  • Experience coaching people to perform at their best
  • Why Mambu?

  • Mambu has over 250+ live deployments, helping to revolutionise financial services in more than 46 countries globally, and we're just getting started;
  • We understand nothing ensures our customers' success more than a happy team, so Mambu is built on a culture of trust and a sense of ownership in everything we do;
  • Mambu proactively takes the initiative to improve the industry for the better;
  • Mambu is using top tool for development activities;
  • Because you want more, you want to know how your lines of code impact the world.
  • Why Mambu?

    About us

    Mambuvians come from over 30 countries across six continents. Over the years we have become increasingly diverse in perspectives and ideas. To us, diversity is a company-wide value, and a strategy to boost productivity and to leave a positive, global impact on our industry. From Europe to Asia, and the Americas - Mambuvians are experts at collaborating globally.

    We are a no nonsense company that loves a good challenge and is fostering a culture of a great work-life balance. Our perks range from a 4-day-working-week in summer, to extraordinary team getaways.

    Building on collaboration and trust, we created a true ownership culture, which is integral to our success. We help and empower each other to make decisions that can have a lasting impact on our business, and influence thousands of customers and millions of their end users world-wide. Are you up for it?

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    Why us?