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Job description

Mambu is the leading SaaS core banking engine and world's only truly cloud-native banking platform. We offer a new approach to building banking and lending experiences that enables banks and financial institutions to launch new product in the cloud, within months instead of years. We are in a growth phase and have only just begun.

To help us on our mission, we bring together people with the best skills and attitude. It doesn’t matter where you are from, what matters is the impact you have and your passion to make a difference.

As a Salesforce Architect, you will be responsible for driving best practice adoption of Salesforce.com in day-to-day operations in various Mambu teams, as well as  developing and configuring SalesForce to support internal business processes and integrate with other tools.

What you will be doing:

  • Educate Mambu Teams on best practice Salesforce.com configurations to support the end-to-end customer journey; Enterprise Software Sales, Marketing, Contracting, Finance and Support (Service Cloud) 
  • Drive ongoing Salesforce configuration (users, profiles, extensions, integrations and reports) capturing requirements from the sales, customer success, finance and legal teams
  • Rollout of Salesforce add-ons/extensions and configuration changes, managing trainings for teams impacted by the changesImplement and support process improvement to ensure high and consistent data quality.
  • Take care of data integration between Salesforce and external systems, including Jira, Slack, Customer Portals, as well as internal legacy systems.
  • Develop custom reporting capabilities as well as dashboard analytics to better service our customers and provide insight for internal stakeholders. Examples are: Forecasting of ARR, Recognised Revenue, Cash, etc by Product, Region
  • Own and drive projects to completion in agreement with relevant stakeholders in Sales, Marketing, Customer Success, Legal and Finance.
  • Who you are:

  • Certified SalesForce Application Architect with proven record of collecting and implementing requirements of multi-stakeholder Salesforce implementation across sales and service cloud
  • Bachelor degree in business, computer science, MIS, engineering or equivalent experience.
  • 5+ years work experience as a business analyst, application support specialist, technical consultant, engineer, salesforce administrator, salesforce developer or similar role.
  • Solid understanding of business processes and client needs and ability to translate business requirements into application functionality.
  • Strong technical background with a solid understanding of Internet technologies, such as HTML, CSS, JavaScript, HTTP/S, APIs, Webhooks, web servers.
  • Proven ability to solve practical business problems in a high growth environment.
  • Strong verbal and written communication in English as well as the ability to explain complex technical subjects in non-technical terms.
  • Experience with customer service portals, Dashboards, analytics and SLA management a plus.
  • Why Mambu?

  • Mambuvians come from over 30 countries across 6 continents which makes our team diverse in perspective and ideas
  • With clients and offices around the world your work will influence change on a global level
  • Our culture is integral to our success and is built on trust, collaboration and a sense of ownership
  • Join a cohesive environment that lets you learn, grow and encourages you to challenge
  • Make no mistake we work hard but with perks ranging from 4 day working weeks in summer to team getaways and the obligatory snacks, we take care to enjoy life too
  • And of course we offer competitive compensation and benefits structure
  • Why Mambu?

    About us

    Mambuvians come from over 30 countries across six continents. Over the years we have become increasingly diverse in perspectives and ideas. To us, diversity is a company-wide value, and a strategy to boost productivity and to leave a positive, global impact on our industry. From Europe to Asia, and the Americas - Mambuvians are experts at collaborating globally.

    We are a no nonsense company that loves a good challenge and is fostering a culture of a great work-life balance. Our perks range from a 4-day-working-week in summer, to extraordinary team getaways.

    Building on collaboration and trust, we created a true ownership culture, which is integral to our success. We help and empower each other to make decisions that can have a lasting impact on our business, and influence thousands of customers and millions of their end users world-wide. Are you up for it?

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    Why us?