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Job Description
What you'll be working on:
- Work as part of a team to implement & support the Mambu platform with digital lenders, startups, microfinance organizations and new business units of traditional banks
- Gather business requirements (product settings, workflows, accounting rules, etc) from our customers and translate these into configuration and setup of the Mambu system
- Provide training to our customers on the Mambu platform and new feature releases
- Provide ongoing support and Q&A to existing customers and their users
- Be an active part of shaping Mambu's culture as a company
You need to have:
- Deep knowledge of consumer or business lending and deposits products and operations by having worked in the banking or FinTech industry
- Experience with Australian lending products
- A consultative mindset of listening, understanding and anticipating customer needs
- Excellent written and verbal communication skills in English
- Enthusiasm and passion to work in a team or independently, handling conflict resolution, and time management as well as solving problems
- Employment may depend on (criminal record and credit) background checks
It would be great if you also had:
- Experience working with banking systems
- Additional written or spoken languages beyond English
- Strong project and time management skills
Why Mambu?
- Mambuvians come from over 30 countries across 6 continents which makes our team diverse in perspective and ideas;
- With clients and offices around the world your work will influence change on a global level;
- Our culture is integral to our success and is built on trust, collaboration and a sense of ownership;
- Join a cohesive environment that lets you learn, grow and encourages you to challenge;
- We work hard but with perks ranging from 4 day working weeks in summer to team getaways and the obligatory snacks, we take care to enjoy life too;
- And of course, we offer competitive compensation and benefits structure.
About us.
Mambuvians come from over 30 countries across six continents. Over the years we have become increasingly diverse in perspectives and ideas. To us, diversity is a company-wide value, and a strategy to boost productivity and to leave a positive, global impact on our industry. From Europe to Asia, and the Americas - Mambuvians are experts at collaborating globally.
We are a no nonsense company that loves a good challenge and is fostering a culture of a great work-life balance. Our perks range from a 4-day-working-week in summer, to extraordinary team getaways.
Building on collaboration and trust, we created a true ownership culture, which is integral to our success. We help and empower each other to make decisions that can have a lasting impact on our business, and influence thousands of customers and millions of their end users world-wide. Are you up for it?
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