Social Media Manager

Are you up for a challenge?

We are hiring

Job description

Mambu is the leading SaaS core banking engine. If you’re a customer of the largest digital bank in the Americas or Europe, then you’ve probably interacted with our platform and didn't even know it. We are at the heart of what makes digital banks and lenders work, the system that processes banking transactions and updates accounts and other financial records from deposits to loans and credit balances. But we are different. We are not just cloud-native, lean and flexible, we are helping revolutionize financial services globally. We are in a growth phase and we’ve only just begun.

To help us on our mission, we bring together people with the best skills and attitude. It doesn’t matter where you are from, what matters is the impact you have and your passion to make a difference.

To continue our success story we are looking for a skilled and enthusiastic Social Media Manager who will become the social media champion inside Mambu. Create social media campaigns that are aligned to our global marketing plans and drive positioning of our key themes and messaging. Become an advocate for the company in social media spaces, engaging in dialogues and answering questions where appropriate. Develop the community, manage it, turning fans into customers and customers into advocates.

What you'll be working on:

Objectives:

Responsible for hitting key performance metrics including engagement and audience growth

Organically grow our audiences & build our community

Support Mambu’s positioning and brand awareness by creating engaging content

Help position key stakeholders as thought leaders

Regular reporting on key performance metrics

Voice of Mambu:

Define, implement and evaluate Mambu’s social media strategy

Amplify our global themes through engaging social media campaigns

Conceptualise, curate and produce dynamic content, as well as write and edit all social copy, maintaining Mambu brand look, feel, and tone

Drive organic awareness of Mambu across primary social platforms, maximising reach, relevancy, and brand voice

Monitor and advise on trends in social media tools, applications, channels, design and strategy

Create a regular publishing schedule and leverage the right tools to manage and promote content

Implement a content editorial calendar to manage content and, together with Global Programs Manager, plan specific, timely marketing campaigns synched with the global marketing plan

Work closely with Content, design, product, commercial and HR to support campaigns

Position key global Mambu stakeholders as thought leaders by creating and posting relevant content through their social media channels

Community participation:

Develop and expand the community, manage it, turning fans into customers and customers into advocates

Monitor and guard Mambu’s online reputation

Monitor, listen and respond to users in a social way while cultivating leads

Develop the community, manage it, turning fans into customers and customers into advocates

Influencer engagement:

Identify and engage with key influencers in finance, engineering, technology and other relevant trends

Partner engagement:

Work closely with the Mambu’s partner community to create social media campaigns and increase visibility of our partnerships

Who you are:

You understand the power of social media - and know how to wield it

You know what gets buzz and can use data to boost our social media wellness

A good collaborator with forward-thinking ideas about social media engagement, along with great writing and visual skills

Being a good, creative writer is a must

Deep knowledge and understanding of social media platforms, their respective participants (LinkedIn, Facebook, Twitter, Instagram, YouTube, etc.) and how each platform can be deployed in different scenarios

Experience in fintech and/or banking is preferable

Demonstrates social customer service techniques such as empathy, patience, advocacy and conflict resolution

Possesses great ability to identify potential negative or crisis situations and can apply conflict resolution principles to mitigate issues

Apply

Why Mambu?

About us

Mambuvians come from over 30 countries across six continents. Over the years we have become increasingly diverse in perspectives and ideas. To us, diversity is a company-wide value, and a strategy to boost productivity and to leave a positive, global impact on our industry. From Europe to Asia, and the Americas - Mambuvians are experts at collaborating globally.

We are a no nonsense company that loves a good challenge and is fostering a culture of a great work-life balance. Our perks range from a 4-day-working-week in summer, to extraordinary team getaways.

Building on collaboration and trust, we created a true ownership culture, which is integral to our success. We help and empower each other to make decisions that can have a lasting impact on our business, and influence thousands of customers and millions of their end users world-wide. Are you up for it?

Learn More