Mambu is the leading SaaS core banking engine. If you’re a customer of the largest digital bank in the EU, then you’ve probably interacted with our platform and didn't even know it. We are at the heart of what makes digital banks and lenders work - the system that processes banking transactions and updates accounts and other financial records from deposits to loans and credit balances. But Mambu is different. We are not just cloud-native, lean and flexible - we are helping to revolutionise financial services globally. We are in a growth phase and we’ve only just begun.
Social Media Manager
Become the social media champion within Mambu. Create social media campaigns that are aligned to our global marketing plans and drive positioning of our key themes and messaging. Become an advocate for the company in social media spaces, engaging in dialogues and answering questions where appropriate. Develop the community, manage it, turning fans into customers and customers into advocates.
What you'll be working on:Objectives:Responsible for hitting key performance metrics including engagement and audience growth. Organically grow our audiences & build our communitySupport Mambu’s positioning and brand awareness by creating engaging contentHelp position key stakeholders as thought leadersRegular reporting on key performance metricsVoice of Mambu: Define, implement and evaluate Mambu’s social media strategy. Amplify our global themes through engaging social media campaigns. Conceptualise, curate and produce dynamic content, while maintaining Mambu brand look, feel, and tone across platforms.Monitor and advise on trends in social media tools, applications, channels, design and strategy.Implement a content editorial calendar to manage content and, together with Global Programs Manager, plan specific, timely marketing campaigns synched with the global marketing plan. Work closely with Content, Global Programs, Design, Product and HR to support campaigns. Community participation:Develop and expand the community, manage it, turning fans into customers and customers into advocates.Together with Content work out an engagement strategy.Monitor and guard Mambu’s online reputation while listening and responding to users in a social way while cultivating leads.Influencer engagement:Identify and engage with key influencers in finance, engineering, technology and other relevant trends. Partner engagement:Work closely with the Mambu’s partner community to create social media campaigns and increase visibility of our partnerships.
Who you are:Experience in a Marketing Agency or Tech Industry environment.You live and breathe social media. You believe in its power and get energised from it.You know the buzzwords and hashtags, understand the power of data and how to leverage it to boost social media wellness.A good collaborator with forward-thinking ideas about social media engagement, along with great writing and visual skills.Experience writing engaging social media content. Deep knowledge and understanding of social media platforms, their respective participants (LinkedIn, Facebook, Twitter, Instagram, YouTube, etc.) and how each platform can be deployed in different scenarios.Experience with global social media campaigns.Demonstrates social customer service techniques such as empathy, patience, advocacy and conflict resolution.Possesses great ability to identify potential negative or crisis situations and apply conflict resolution principles to mitigate issues.
Why Mambu?Mambu is part of the multi billion dollar enterprise software market and you'll learn the unique skill set needed to understand and run SaaS and subscription‐based business modelsMambuvians come from over 30 countries across 6 continents which makes our team diverse in perspective and ideasWith clients and offices around the world your work will influence change on a global levelOur culture is integral to our success and is built on trust, collaboration and a sense of ownershipJoin a cohesive environment that lets you learn, grow and encourages you to challengeMake no mistake we work hard but with perks ranging from 4 day working weeks in summer to team getaways and the obligatory snacks, we take care to enjoy life tooOur education budget will help you to grow further in your personal developmentA benefits package that is well above market standard