Mambu is the leading SaaS core banking engine. If you’re a customer of the largest digital bank in the Americas or Europe, then you’ve probably interacted with our platform and didn't even know it. We are at the heart of what makes digital banks and lenders work, the system that processes banking transactions and updates accounts and other financial records from deposits to loans and credit balances. But we are different. We are not just cloud-native, lean and flexible, we are helping revolutionize financial services globally. We are in a growth phase and we’ve only just begun.
To help us on our mission, we bring together people with the best skills and attitude. It doesn’t matter where you are from, what matters is the impact you have and your passion to make a difference.
To continue our success story we are looking for a skilled and enthusiastic Social Media Manager who will become the social media champion inside Mambu. Create social media campaigns that are aligned to our global marketing plans and drive positioning of our key themes and messaging. Become an advocate for the company in social media spaces, engaging in dialogues and answering questions where appropriate. Develop the community, manage it, turning fans into customers and customers into advocates.
Who you are:You understand the power of social media - and know how to wield it You know what gets buzz and can use data to boost our social media wellnessA good collaborator with forward-thinking ideas about social media engagement, along with great writing and visual skillsBeing a good, creative writer is a mustDeep knowledge and understanding of social media platforms, their respective participants (LinkedIn, Facebook, Twitter, Instagram, YouTube, etc.) and how each platform can be deployed in different scenariosExperience in fintech and/or banking is preferableDemonstrates social customer service techniques such as empathy, patience, advocacy and conflict resolutionPossesses great ability to identify potential negative or crisis situations and can apply conflict resolution principles to mitigate issues