Ensure we deliver high-quality Ecosystem products by:
- Building products using agile architecture principles and technical good practices;
- Validating that products are fit for purpose, taking into account functional & non-functional requirements.
Make sure that customers are able to use Ecosystem products through self-service by:
- Simplifying the process for products acquiring & setup;
- Define good practices in working with the provided tools or frameworks;
- Providing technical responses & resolutions to the customer’s queries & defects within the agreed SLAs.
Ensure that the team is able to implement Ecosystem products efficiently by:
- Making sure that Integration engineers are able to use MPO to implement products autonomously;
- Nurturing and monitoring technical & testing good practices of team members;
- Sharing technical knowledge within the tribe as well as with the rest of the organisation;
- Understanding and applying agile architecture principles;
- Implementing automation in setup, configuration, testing and deployments.
Coach the technical team and provide technical leadership by:
- Mentoring and growing technical talent inside the team;
- Creating a self-sufficient team capable of addressing any technical challenge;
- Providing efficient technical onboarding of new team members;
- Structuring development phases for implementing new features;
- Implementing & delivering new initiatives, together with the team.
Co-own the backlog by:
- Owning and validating the roadmap together with the Product Manager;
- Conducting technical assessments of upcoming features;
- Finding general solutions to address common defects in the system.
Make sure the Ecosystem tribe remains aligned with the wider organisation by:
- Nurturing early adoption for Mambu core new features;
- Implementing the technical good practices agreed at organisation level in Ecosystem tribe;
- Flagging and managing technical changes needed from other tribes/teams (ex: Mambu core products, platform);
- Collaborate with Product Manager and Engineer Manager in setting the correct expectations around what Ecosystem tribe can and will provide;
- Continuously improve ways of working & products.