Teamlead - Site Reliability

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Job description

Mambu is the SaaS banking engine powering innovative loan and deposit products, the lean alternative to cumbersome core banking systems. Helping clients to successfully start up business ventures, transform existing operations, launch new products and expand into new markets. Mambu provides financial institutions of all sizes with the agility to rapidly design, launch, service and scale their banking and lending portfolio.

We believe that a great company is built on great people. We are proud to have brought together incredibly bright minds to help make financial services ready for the 21st century. Our clients understand what it takes to succeed in a fully digital world and our team is a trusted partner in their endeavours.

We are looking for a passionate, skilled and enthusiastic Teamlead for our 5 people Site Reliability Team in Singapore.

As a Teamlead - Site Reliability we expect you to both collaborate with the team to deliver goals & objectives, while also coordinating the team's efforts and ensure the team's work is aligned with global deliverables. You should be a hands-on engineer, capable of implementing complex solutions of improving Mambu Cloud Platform.

What you will be working on:

Building a successful & motivated, small SRE team (5 employees in Singapore)

Serve as the hiring manager for the SRE needs, ensuring teams’ capacity to achieve expected outcomes

Defining recruiting strategies to acquire new skills or create capacity to satisfy business needs, longevity, skills diversity, attrition mitigation and competitiveness

Ensuring each person in the team to fully understand their role/position and achieves the expected outcomes

Ensuring Engineers have growth and clear career paths

Creating personalized career development plans for engineers and guiding them in achieving both personal & organizational goals

Applying performance evaluation and promotion processes

Establishing holistic coaching and mentorship principles and ensuring each team member receives fair feedback

Onboarding and training of new colleagues

Owning the SRE work queue

Monitoring incoming incidents or requests and ensures that they are resolved within the defined timelineCollaborating with team members from other engineering offices to apply a “follow the sun” model.

Taking ownership of special projects that are parallel to the normal Infrastructure roadmap

Defining and monitoring team objectives to achieve Platform & Reliability goals

Liasing with other teams and stakeholders to provide visibility & transparency of current progression

Nurturing technical excellence and high quality within the SRE team

You believe in automation over manual processes and are open to experiment with new and unconventional tech solutions.

Who You Are

You have first experience in a similar team lead role in a growing tech company

You have practical experience in cloud services and cloud platform management

You are familiar with Agile Architecture practices and project planning (MVPs, phases etc)

You combine a Lean & Agile Engineering Mindset with a solid background in software engineering and operations that enables smooth streamlined processes for delivering value

You are a technical leader with strong experience in software development or testing automation, kubernetes, dockers & platform engineering principles

As a team lead you are able to connect external and internal inputs to define the way of working

Your people management skills help you to understand people's ambitions and align them to organisational needs

Even under pressure, you remain calm and follow your ethics & integrity

Your attitude towards learning is driven by curiosity, you are not afraid to learn from mistakes and you are proactive in suggesting new solutions

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Why Mambu?

About us

Mambuvians come from over 30 countries across six continents. Over the years we have become increasingly diverse in perspectives and ideas. To us, diversity is a company-wide value, and a strategy to boost productivity and to leave a positive, global impact on our industry. From Europe to Asia, and the Americas - Mambuvians are experts at collaborating globally.

We are a no nonsense company that loves a good challenge and is fostering a culture of a great work-life balance. Our perks range from a 4-day-working-week in summer, to extraordinary team getaways.

Building on collaboration and trust, we created a true ownership culture, which is integral to our success. We help and empower each other to make decisions that can have a lasting impact on our business, and influence thousands of customers and millions of their end users world-wide. Are you up for it?

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