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Job description

Mambu is the leading SaaS core banking engine. If you’re a customer of the largest digital bank in the EU, then you’ve probably interacted with our platform and didn't even know it. We are at the heart of what makes digital banks and lenders work - the system that processes banking transactions and updates accounts and other financial records from deposits to loans and credit balances. But Mambu is different.  We are not just cloud-native, lean and flexible - we are helping to revolutionise financial services globally. We are in a growth phase and we’ve only just begun.
To help us on our mission, we bring together people with the best skills and attitude. It doesn’t matter where you are from, what matters is the impact you have and your passion to make a difference.
 
We are looking for a skilled Technical Writer to join our team. As Technical Writer you will..
Work with internal and external stakeholders to create, update, and consistently improve the documentation for the Mambu Process Orchestrator as well as for connectors between Mambu and other systems. Develop and maintain infrastructure and processes for collaborative authoring and editing. Assist the Technical Writing team with other projects as needed.

You will:
Author and edit customer-facing documentation
-Restructure the current documentation into an easy to follow and consistent organisation
-Refine document styling principles and conventions to be followed consistently across the documentationImprove the quality and update visual information, including screenshots / animations
Ensure that the documentation is consistent and easy to understand
-Define and own collaborative authoring and publishing flow in order to keep the documentation consistent all the time
-Follow lean documentation principles to maintain the usability and simplicity of the documentation
Create and maintain vocabulary and ubiquitous language of the product domain
-Help establish and maintain common domain vocabulary to be used across the product in a consistent way, both in the documentation as well as in user interface and APIs
Revise and maintain guidelines on documentation style and writing principles for others to follow
-Coach authors on documentation authoring style, guidelines, and best practices
-Establish a peer-review process to ensure hands-on shared knowledge establishment between document authors
Establish and maintain collaborative documentation authoring principles and tools
-Define and own document authoring and publishing flow and practicesIntroduce (whenever needed) relevant tools
Review and provide feedback
-Ensure that established documentation authoring principles are being followed by all authors
-Be involved part of the team, i.e. provide feedback on user experience and usability of delivered functionality 

You need to have:
+5 years experience in technical writing or similar roles
Good understanding of Financial Services domain and vocabulary
Curiosity and excitement about innovation in Financial Services and Technology
Sufficient technical background to understand software development practices, integrations and application to application interaction
Excellent written English (Fluent or native level)
Experience working with document authoring and publishing technologies, based on Markdown/AsciiDoc/DocBook, etc. including static site generators and SaaS solutions
 
It would be great if you also had:
Product Owner / Business Analyst background
Technical education or background
Understanding of RESTful APIs
Working experience in Core Banking / Financial Technology (FinTech) Company
Working experience in a Product-centric organisation
Additional education in philology or linguistic disciplines
Why Mambu?

About us

Mambuvians come from over 30 countries across six continents. Over the years we have become increasingly diverse in perspectives and ideas. To us, diversity is a company-wide value, and a strategy to boost productivity and to leave a positive, global impact on our industry. From Europe to Asia, and the Americas - Mambuvians are experts at collaborating globally.

We are a no nonsense company that loves a good challenge and is fostering a culture of a great work-life balance. Our perks range from a 4-day-working-week in summer, to extraordinary team getaways.

Building on collaboration and trust, we created a true ownership culture, which is integral to our success. We help and empower each other to make decisions that can have a lasting impact on our business, and influence thousands of customers and millions of their end users world-wide. Are you up for it?

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Why us?