Security and compliance

Our cloud banking platform lives up to the highest banking security standards. It’s also compliant with the most important industry requirements, as verified and assured by an external certification body. Here’s how we do it.

  • We perform continuous internal security tests. These tests are further backed by external penetration tests from security researchers – multiple times per year. Penetration tests cover network security aspects as well as common web application vulnerabilities as referenced in the OWASP Top 10.

  • Our APIs and Data Dictionary are publicly available. Further customers can automate backup retrieval at any time. If you’re interested in detailed security assurance and compliance information please contact us.

  • We apply principles like security-in-depth, need-to-know and least-privilege to reduce the chance of data leakage or loss by internal or external threats using different preventive, detective and mitigative controls.

  • In the case of a (security) incident, we’re prepared with regularly-tested incident response plans and 24/7 on-call staff to react immediately and appropriately.

Our security and compliance approach

  • We respect data privacy

    Our customers are GDPR compliant by providing relevant features to comply with data subject rights. We ensure personal data doesn't leave the customer's jurisdiction or, if it does, we provide assurances of adequate data protection outside of customer jurisdiction.

  • Complete audit rights

    We always ensure our customers and regulators can execute their supervisory function and have effective audit rights to Mambu’s business premises, processes and supply chain.

  • Isolation & control

    Our customers can choose to have a dedicated Mambu deployment that is not shared with other Mambu customers, giving them further control over the environment and increase the isolation required by financial regulators.

  • SLAs and business continuity

    We offer SLAs for uptime and resolution times on customer inquiries. Our disaster recovery procedures and business continuity plans are regularly tested. And our SaaS solution is cloud-agnostic and has no vendor lock-in with any specific cloud vendor.

  • Open banking platform

    The Mambu platform provides APIs to implement the PSD2 regulation, allowing financial institutions to give third-party vendors access to end-customer data.

  • Built-in security

    Security is embedded in all stages of the software development lifecycle (SDLC) at Mambu – from requirements engineering, programming and QA to deployment, monitoring, alerting and incident management.

Reporting security issues

To report any security issues, please contact our security team with an encrypted email using our Public GPG key. Our security team will respond as quickly as possible. We kindly ask you to not publicly disclose any security issue until it has been addressed by Mambu.